Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our API, or contact us for support. This includes: • Account information: name, email address, and password • Payment information: billing address and payment method details (processed securely by our payment provider) • API usage data: queries made, results returned, and performance metrics • Communications: messages you send to our support team We also automatically collect certain technical information when you use our services, including IP addresses, browser type, operating system, referring URLs, and device identifiers.

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send technical notices, updates, and support messages • Respond to your comments and questions • Monitor and analyze usage patterns and trends • Detect, investigate, and prevent fraudulent transactions and other illegal activities • Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances: • With service providers who assist in our operations (e.g., payment processors, cloud infrastructure providers) • To comply with legal obligations or respond to lawful requests from public authorities • To protect the rights, property, or safety of RunoxAI, our users, or the public • In connection with a merger, acquisition, or sale of assets (with prior notice to you) We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. API query logs are retained for 90 days for debugging and quality improvement purposes. Account information is retained for the duration of your account and for a reasonable period thereafter. You may request deletion of your account and associated data at any time by contacting us at privacy@runoxai.com.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is transmitted over TLS/HTTPS. API keys are stored as hashed values. We conduct regular security audits and penetration testing. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information: • Access: Request a copy of the personal information we hold about you • Correction: Request correction of inaccurate or incomplete information • Deletion: Request deletion of your personal information • Portability: Request transfer of your data to another service • Objection: Object to certain types of processing To exercise these rights, please contact us at privacy@runoxai.com. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. We use essential cookies for authentication and security, analytics cookies to understand how you use our service, and preference cookies to remember your settings.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide a more prominent notice, such as an email notification. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the service after changes are posted constitutes your acceptance of the revised policy.